Service Management System

1

Help Desk Software

A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more

2

Satellite Help Desk Software

A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place

3

Service Desk Software

ITIL/ITSM PinkVerify Certified product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.

4

Live Chat Software

A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.